Mastering Dynamic Lists in Salesforce Marketing Account Engagement Cloud

Dynamic lists are a powerful tool in the Salesforce Marketing Account Engagement Cloud arsenal, allowing you to automatically segment audiences based on specific criteria. This blog post will take a deep dive into dynamic lists, exploring their features, benefits, and best practices for maximizing their effectiveness.

What are Dynamic Lists?

Dynamic lists automatically update their membership based on predefined criteria. These lists are constantly evolving, ensuring that your marketing efforts always reach the most relevant audience. Unlike static lists, which require manual updates, dynamic lists save time and resources while ensuring accurate segmentation.

How to create dynamic Lists?

Creating dynamic lists in Salesforce Marketing Account Engagement Cloud is a straightforward process that involves defining the criteria for your desired audience. 

Here’s a step-by-step guide:

1. Access the List Management Tool:

Navigate to Automation > Segmentation Lists

2. Create a New List:

Click the + Add List button

3. Name Your List:

Check the box ‘Dynamic List’ & Choose a descriptive name that reflects the purpose of the list and its criteria. Click Create List.

4. To Define rules, follow below steps:

Select Match Type: Choose between All or Any to define how criteria should be met for list membership.

Define List Criteria: Click + Add New Rule to define the criteria for your dynamic list. You can select from various criteria such as:

Prospect Fields: Demographic and behavioral data associated with prospects (e.g., industry, company size, website visits).Engagement Data: Information about prospect engagement with your marketing campaigns (e.g., email opens, website clicks).Sales Data: Data from Salesforce CRM, such as lead score or opportunity stage.
Custom Data: Data from custom fields you have defined in Salesforce.

Specify Operators and Values: For each criterion, select the appropriate operator (e.g., equals, greater than, contains) and specify the value(s) that qualify for list membership.

Add Additional Criteria (Optional): Click + Add New Rule to add more criteria for a more precise targeting. These criteria can be combined using AND or OR operators.

5. Preview and Run Rules:

Preview your list to ensure accuracy. Once satisfied, click Run Rules to create the dynamic list.

6. Monitor and Update (Optional):

As your marketing efforts evolve, you may need to adjust the criteria for your dynamic lists. Regularly monitor list membership and engagement trends to ensure your lists remain relevant and effective.

Key features of dynamic lists:

Real-time data: Dynamic lists leverage real-time data from Salesforce CRM and other connected data sources, providing an accurate representation of your target audience.

Flexible criteria: You can define complex criteria based on a variety of factors, including demographics, behavior, and engagement level.

Automatic updates: The list automatically updates whenever a member meets or no longer meets the defined criteria, eliminating the need for manual intervention.

Segmentation power: Dynamic lists enable you to create highly targeted campaigns and deliver personalized experiences to each customer segment.

Benefits of using Dynamic Lists

Dynamic lists offer numerous benefits for B2B marketers, including:

Improved campaign targeting: By reaching the right audience with the right message at the right time, you can increase the effectiveness of your campaigns.

Increased customer engagement: Personalized experiences tailored to individual needs and preferences drive deeper engagement and positive brand perception.

Enhanced lead nurturing: Dynamic lists can be used to nurture leads throughout the buyer journey, providing relevant content and offers at each stage.

Optimized marketing spend: By focusing your efforts on the most promising audience segments, you can optimize your marketing budget and achieve a higher return on investment (ROI).

Reduced administrative burden: Automating audience segmentation saves time and resources, allowing you to focus on more strategic tasks.

Usage Examples of Dynamic Lists

Here are some examples of how B2B marketers can leverage dynamic lists:

Target website visitors based on their browsing behavior: Send personalized content offers to website visitors who engage with specific pages or products.

Segment leads based on purchase history: Offer relevant product recommendations or upsell opportunities to existing customers based on their past purchases.

Identify engaged customers for loyalty programs: Reward your most loyal customers with exclusive offers and experiences.

Target specific industries or company sizes: Tailor your marketing campaigns to address the unique needs and challenges of different customer segments.

Automate email sending based on customer behavior: Trigger automated email campaigns based on customer actions, such as website visits or product purchases.

Best Practices for Utilizing Dynamic Lists

To maximize the effectiveness of dynamic lists, follow these best practices:

Clearly define your target audience: Before creating a dynamic list, clearly define your ideal customer profile and the specific audience you want to target.

Use relevant criteria: Choose criteria that are directly related to your campaign goals and accurately represent your target audience.

Start simple: Begin with simple criteria and gradually add complexity as you gain experience with dynamic lists.

Monitor and iterate: Regularly review your dynamic lists and adjust the criteria as needed to ensure optimal performance.

Test and measure: Always test your campaigns and measure the results to ensure that your dynamic lists are effective.


Dynamic lists are a valuable tool for B2B marketers seeking to deliver personalized, effective campaigns. By understanding their features, benefits, and best practices, you can leverage dynamic lists to reach the right audience with the right message at the right time, driving better results for your B2B marketing efforts.

By mastering dynamic lists, you can unlock the full potential of Salesforce Marketing Account Engagement Cloud and achieve marketing success.

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